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It’s not just business; it’s personal. In the true spirit of partnership, we make it our business to understand your business.

Catherine Van Veen is the Founder and Managing Director of Personally Recommended. Now twenty-five years young, Personally Recommended is a successful boutique customer experience business, built on positive word-of-mouth and long-term relationships. 


We are experts in the field with extensive experience in and knowledge of the latest customer experience metrics, processes, and strategies. We understand that every client is unique and we are not a ‘one size fits all’ service provider. We are passionate about providing tailored customer experience solutions based on the specific needs of your business.


We are supported by a team of customer experience experts who embrace what it means to be true service providers. We are as committed to our own service experience, as we are to helping clients achieve exceptional service. We hold ourselves to the highest standards and believe that any measure of service starts and ends with us. We walk the walk and talk the talk, and that’s how we get “Personally Recommended”.

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